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Outstanding Service Brings 15th National Award
Geoffrey Laurin

Canpage Communications Ltd., of Cornwall, ON has been honoured with the exclusive 2004 Award of Excellence for the fifteenth consecutive year. The award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services including telephone answering and message delivery. Canpage Communications Ltd. was presented with the award recently at the CAM-X 40th Annual Convention and Trade Show held at the Hilton Fallsview, Niagara Falls, ON with TOP FIVE placement.

Independent judges are contracted by CAM-X to evaluate message services throughout Canada over a six-month period. The criteria for scoring include courtesy, response time, accuracy and overall service to their clients. If the company scores 80% or better in ALL categories, they are presented with the coveted Award of Excellence. The program is now in its’ 15th year.

“Canpage Communications Ltd.'s showcase of top-notch customer service serves as a benchmark for all message service companies." Says CAM-X President Lillian Lyle. "In an industry that relies on person-to-person communications, the value of efficient, accurate service cannot be underestimated. The Award of Excellence serves as a testament to their training methods and we congratulate their employees for their achievements."

Founded in 1964, CAM-X began as a national trade Association representing live answering services. The Canadian Call Management Association now encompasses companies across Canada offering specialized and enhanced operator based services including: call centres, contact centres, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.

Now a fifteen-time winner Canpage Communications Ltd. earned the Diamond 15 Award for fifteen consecutive years. CAM-X extends its congratulations to the staff of Canpage Communications Ltd. on their proven quality service to their customers.


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