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Canpage

Answering the Call
Canpage Communications Ltd. judged a leader in its field
Reprint from an article by Frank MacEachern in the Cornwall Standard-Freeholder, October 6, 1999.

Answering the Call A Cornwall company has been judged a leader in its field. Canpage Communications Ltd. has been honoured with the exclusive 1999 Award of Excellence at the Canadian Association of Message Exchanges 35th Annual Convention in Winnipeg.

Geoff Laurin, manager of the business, said he was surprised and pleased to have won the award. He was surprised because the firm had hired new staff and acquired new software in the year and he thought it might affect their operations as they adjusted.

"We were expecting that the quality might drop but the quality was even better than before," said a happy Laurin. He said the firm scored high marks in the quality of the service it provides. Laurin said providing that the "proper name and telephone number are key to message taking".

The Cornwall operation emphasizes a friendly and professional service to ensure that telephone calls are managed properly. It's all done to avoid getting a telephone number or a message wrong, he said. Customer service representative Debra Lalonde, of Cornwall, also received recognition for her work.

The award comes after six months of testing by a team of judges contracted by the national association. It evaluates message services across Canada.

A 10-time winner, Canpage Communications Ltd. earned the Diamond Award for 10 years of excellent service.

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